FAQ

Welcome to our FAQ page! At Johnson Built and Vongé Designs, we are committed to making your design and building experience as seamless as possible. Whether you're considering a custom home, ADU, remodel, or our unique finish and fixture services, we've compiled a list of the most common questions we receive to help guide you through the process. From design details to product offerings, installation services, and returns, you'll find everything you need right here.

If you have additional questions or need further assistance, don't hesitate to reach out. We're here to help every step of the way!

1. Are you licensed?

Yes, we are fully licensed and insured. We hold a B license and are EPA-certified for lead-safe practices. You can find more information about our qualifications through the state board at www.cslb.ca.gov. License #1120255.

2. Do you require deposits?

Yes, we require deposits in line with CSLB regulations, which is 10% of the total cost, not to exceed $1,000. Additionally, we require a signed contract outlining the scope of work, pricing, and timelines.

3. Do you offer free estimates?

Yes, we provide free preliminary estimates. For insurance-related projects that require a detailed breakdown, including consultations with claims agents, we charge a non-refundable fee of $250.

4. How soon can you start my project?

Projects requiring permits will be scheduled after contract signing and once plans are in motion. Typically, we begin two weeks after permits are approved. For projects that don’t require permits, scheduling is based on a first-come, first-served basis, and placement on the schedule follows the receipt of your deposit. But per CSLB we have 30 days to start project.

5. How long does it take to build a room addition?

Room additions usually take 6-8 weeks to complete once permits are obtained; but will vary depending o scope and size.

6. Do you handle plans and permits for custom homes and room additions?

Yes, we can manage all permitting if needed. We stay up to date with regulations and recommend that we handle this aspect to avoid any potential delays. We also work with several architects and engineers, whom we can recommend for drafting your plans.

7. Are you on-site daily?

Yes, we are present at every job site daily. We limit our projects to a maximum of three at a time, ensuring that you work directly with us, the owners.

8. How long does it take to obtain permits?

Permits are often the most time-consuming part of a project. Room addition permits typically take 3-4 months, while custom home permits can take anywhere from 6 months to 1 year, depending on various factors. Currently, many cities are experiencing delays, so the process may take longer.

9. What is the cost of an ADU or room addition?

Our starting rate is $300 per square foot.

10. Do you assist with financing?

While we can help guide you on financing options, many clients choose to use their home equity through a HELOC or refinancing, as these options often offer better rates.

11. Can I view your terms and conditions before signing a contract?

Yes, our full terms and conditions are available on our website. https://www.johnsonbuilt.net/terms-conditions

12. Do you subcontract work?

We perform most of the work ourselves, but we subcontract specialized trades such as roofing, plumbing, HVAC, and electrical. While some companies claim to do it all, we believe it’s best to have experts in their respective fields handle these areas to ensure the highest quality.

13. Do you offer a warranty?

Yes, we provide a 1-year warranty on all projects in accordance with the law. This covers work such as plumbing, electrical, HVAC, and roofing. If there’s ever an issue, we’ll be there to fix it. You will receive a full warranty packet upon project completion.

14. Do you issue change orders?

Change orders only occur if the scope of work or materials is altered. All changes are first approved in writing, so there are no surprises at the end of the project. Our contracts are thorough, ensuring that both parties are clear on the project details. We provide “out-the-door” pricing to avoid unexpected costs.

15. What are the First Steps to Engaging with Johnson Built?

1. Initial Zoom Consultation: Begin with a virtual consultation to discuss your project ideas, goals, and vision.

2. On-Site Walkthrough: We will visit your property to assess the space and gather additional details needed for your project.

3. Retain Services: Secure our services with a $1,000 project retainer.

4. Work with Architects & Designers: Collaborate with our team to create designs and plans tailored to your project.

5. Finalize Design & Estimate: Once design choices are made, we’ll provide an accurate estimate based on your final selections.

6. Sign Final Contract: After all details are agreed upon, we’ll sign the finalized contract to move forward.

7. Submit Plans to the City: We will handle the submission of your plans to the city for approval.

8. Start Construction: Once approved, we will begin work within 30 days of receiving the city’s green light.

16. Do you have references?

Yes, we have many references available upon request. Most of our business comes through word of mouth from satisfied clients.

FAQ